App Support



App Support

App Support
Welcome to JS Digital Productions, Inc. App Support page and thank you for purchasing one or more of our Apps. We work very hard creating and testing our apps thoroughly to ensure a great user experience. This page was designed to help you if you are experiencing a problem with any of our apps.

If you still need help after trying the self help options, please feel free to contact us. We will be happy to help you.

Please note that we are in the process of updating our apps for iOS 9.

IMPORTANT: If you are experience a problem with one of our apps, please do not write a negative review, but instead contact us so we can help you. 

 





Self Help

App Support
** Most app problems can be resolved by RESETTING your iOS device **

(Click Here) for instructions on how to RESET your iOS device


Self Help Topics


App becomes unresponsive, not working properly, won't open or crashes
Troubleshooting: http://support.apple.com/kb/ts1702

**If the above solutions did not work, then see the App Crashing and Crash Reports section below.


Syncing your iOS device
How to use: http://support.apple.com/kb/ht1386


File Sharing
How to use: http://support.apple.com/kb/ht4094


Airplay & Mirroring
How to use: http://support.apple.com/kb/HT5209
Troubleshooting: http://support.apple.com/kb/TS4215


Airprint
How to use: http://support.apple.com/kb/HT4356


Using Bluetooth headsets and keyboards
How to use: http://support.apple.com/kb/ht4111


If you need further assistance see the Contact App Support section below.






App Crashing and Crash Reports

App Support
If you are experiencing one of our apps crashing AND resetting your iOS device or deleting and re-installing the app did not work, please read below:

If this is happening to you, please don't write a negative review, but instead contact us by filling out and submitting the "Contact App Support" form so we can help you.  We will send you instructions on how to send us a crash report.  A "Crash Report" is a small file located on your computer.  Sending us a crash report will help us to determine what is causing the crash and help us to fix it quickly!  Thank you in advance for your help and patience.

Directions on how to find the crash report on your computer are in the link below:

How to find a crash report
(click here)

 

**Sending a crash report is very easy and it can make a big difference in resolving any problems you may be having.


*Important: Just send us the crash report for the JS Digital Productions, Inc. app that is crashing.

 


Once you find the crash report, please fill out and submit the "Contact App Support" form below and we will send you directions on how to submit the crash report. Thank you.





Contact App Support

Feedback

We will be closed for Chirstmas and New Years Holidays from Dec 22, 2016 till Jan 3, 2017, durring this time custom App Support will NOT be available. Merry Christmas and Happy New Year!
 

If you need further assistance, have any ideas for an app, or how we can make our apps better, feel free to contact us by filling out this form and click Contact App Support. Thank you.




* Indicates required field.
 
 
* First Name
 
* Last Name
 
* Email
 
* Confirm Email
 
* iOS Device
 
* iOS
 
* App Name
 
* Please describe in detail the problem(s) you are having AND/OR the ideas you have to improve our app(s). Thank you.
 
 
 
   

   

 

Please note that we respond to most App Support Requests within 24 hours unless our offices are closed for a holiday or weekend, in which responses will be longer.

(The above contact form is solely for App Support. Any other use is strictly prohibited by law.)

 



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