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App Support
App Support
Welcome to JS Digital Productions, Inc. App Support page and thank you for purchasing one or more of our Apps.
We work very hard creating and testing our apps thoroughly to ensure a great user experience.
This page was designed to help you if you are experiencing a problem with any of our apps.
If you still need help after trying the self help options, please feel free to contact us. We will be happy to help you.
Please note that we are in the process of updating our apps for iOS 17.
*** WE CAN ONLY SUPPORT APPS THAT WE HAVE CREATED.
IF WE DID NOT CREATE THE APP, THEN WE CAN NOT SUPPORT IT! Thank you. ***
IMPORTANT: If you are experiencing a problem with one of our apps, please do not write a negative review, but instead contact us so we can help you.
Thank you.
IMPORTANT: We can only support apps that we have created. If we did not create it, we can not support it. Check the app or App Store to see who created the app you are referring to. If we created the app in question, we will be happy to help you. Thank you.
Self Help
App Support
** Most app problems can be resolved by RESETTING your iOS device **
(Click Here) for instructions on how to RESET your iOS device
If you need further assistance see the Contact App Support section below.
App Crashing and Crash Reports
App Support
If you are experiencing one of our apps crashing AND resetting your iOS device or deleting and re-installing the app did not work, please read below:
If this is happening to you, please don't write a negative review, but instead contact us by filling out and submitting the "Contact App Support" form below so we can help you. We will send you instructions on how to send us a crash report. A "Crash Report" is a small file located on your device or computer. Sending us a crash report will help us to determine what is causing the crash and help us to fix it quickly!
